Returns Policy

At Promoeazy.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.

Return Eligibility

To be eligible for a return, items must meet the following requirements:

• Items must be returned within 30 days of delivery
• Products must be in original, unused condition
• All original packaging, tags, and accessories must be included
• Items must be free from damage, stains, or signs of wear

How to Return Your Order

Step 1: Contact Us

Before returning any item, please contact our customer service team at [email protected] with the following information:

• Your order number
• Reason for return
• Photos of the item (if applicable)

Step 2: Return Authorization

Our team will review your request and provide you with return instructions and authorization within 2 business days.

Step 3: Ship Your Return

Once authorized, please send your return to the address provided in your return authorization.

Important: Please include your order number and return authorization in the package.

Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method
• Promoeazy.com is not responsible for items lost or damaged during return shipping

Processing Your Return

• Returns are processed within 5-7 business days after we receive your item
• Refunds will be issued to the original payment method
• Please allow 3-10 business days for the refund to appear in your account

Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products
• Items damaged by misuse or normal wear
• Products without original packaging or tags

Exchange Policy

We currently do not offer direct exchanges. If you would like a different size, color, or product, please:

1. Return your original item following the return process above
2. Place a new order for the desired item

Damaged or Defective Items

If you received a damaged or defective item:

• Contact us immediately at [email protected]
• We will provide a prepaid return label
• Replacement or full refund will be processed upon receipt

International Returns

For international customers:

• Return shipping costs are the customer’s responsibility
• Items may be subject to customs fees upon return
• Please contact us before initiating an international return

Contact Information

For any questions about returns or to initiate a return, please contact us:
Email: [email protected]

Important Notes

• This return policy is effective as of the date of purchase and may be updated at any time
• Please check this page for the most current information
• This policy does not affect your statutory consumer rights

Company Information

Email: [email protected]
Company: Promo Eazy SRL
Address: 2820 Lime St, Metairie, Louisiana 70006, United States
Phone Number: (504) 455-7775